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Attention: Commerce Bank
Subject: customer care
Hello!
I have been a Commerce customer for over two years. I have never had a truly negative experience with this bank until today.
I logged in to my account to discover that my entire deposit was gone and I had a negative balance. Mind you, my deposit went on Thursday and had already shown up on my account as pending. When I called customer care the woman who assisted me told me first that the system wasn’t updated and it would update tomorrow. Then when I explained my situation and the woman located my money, she never offered me an explanation as to where it went. When I asked about over draft fees and using PayPal against my funds that should have been cleared by now but now aren’t, she hurriedly said everything would be fine and the call was ended.
I work in retail and most of my job is customer service- dealing with the nastiest people you can imagine. I’m purposefully nice to make up for them when I deal with anyone in service. I cannot not offer explanations especially when it comes to other peoples’ money. I did not get an apology for the inconvenience and to be honest - I almost didn’t make to work this morning because of this issue- I thought the MTA vending machines were broken.
I don’t normally write letters- but my money disappeared and I didn’t get as much as an apology. I know I am not an important customer; I just wanted to share my disappointment with you.
Thank you,
Mary
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