Friday morning a customer called, pissed at all ends because the rep she spoke with before had no answers and couldn’t do shit for her, and she wanted to speak with a manager. I offered to assist, but she was so insistent I had to go a different route and tell her that in order for me to pass her along I’d need to know what exactly was going on so I could tell my manager. And she fell for it.

Fifteen minutes later, after getting and understanding the information given, I took that angry woman and made her a happy camper. It was simple, too. All we had to do was move the money from one order she placed into another order, and cancel the extra charge for shipping because the second order was really a make-good and we shouldn’t have charged her a rush rate.

It amazes me to work with people that went through the same training program I did, the same refresher courses I just went through, and still not know how to do their job. Especially since we went over this particular situation the day before… and the other rep was in the same room!

I have to go to work today muttering under my breath, “I love my job. I love my job.” And I do. But if I focus more on the job, I’ll focus less on the idiots I work with.