2010
03.04
03.04
Customer calls to ask how much each item costs at 100 quantity. I tell her $2.65. She asks, “And how much would that be total?”
Puzzled, I told her it would be $2.65 each. “No no,” she replies,” I mean how much would a hundred of them cost in total!”
So I tell her. $265. Because $2.65 x 100 = $265. Basic mathematics, right?
“Wow,” she replies, “that’s less than what I figured.”
I’ve got tons of those.
Have I ever told you about the people that call because they’ve poured our sauce out of the bottle, cooked it to flash off that wee little bit of alcohol that’s in it AS A PRESERVATIVE, poured it back into the original bottle and then want to know how long the sauce should be good for.
WTF… seriously….W T F
I had a good one today, I wish I remembered it, though.
So I guess working at an accounting firm and hearing similar conversations is worse, right?
America scares me.
It’s not just my customers. I had a woman call in today asking about her shipping status because she was ordering items that were due in today. So I go in and check the order, and I see the notes, and the agent that entered the order into the system never actually set the in-hand date, but he placed it in the notes.
The problem with that is that it never goes into the report, so it never has a priority, so it doesn’t get the proper movement priority. I had to call UPS to make sure we delivered via UPS Early in her area, then I had to get my manager to approve the ship method, then I had to get my movement team on board to make sure the item went out today… all because of a simple thing this one guy forgot to do two weeks ago when he entered the order.
The worst part: We not only were all trained for three weeks on how to our full end-to-end jobs, but we just had refresher meetings to go over things JUST LIKE THIS!
I don’t like the guy, anyway. He’s a Mets fan.
That reminds me of a lot of the phone calls I get on a daily basis.