2007
02.20

01/29/2007
1:19:12 PM
Sender: Commerce Customer Service

Subject: RE: customer care

Thank you for taking the time to contact us, Mary.

First of all, we wish to apologize that the Representative you spoke with did not answer all your questions and explain what had happened in a positive manner.

In researching the deposit, we find that the deposit was coded incorrectly, which caused it to “disappear” for the account, as it did. When the Representative spoke with you, it was found and the funds were restored.

At this point, we see no adverse reactions, as far as fees, because your account was negative.

Again, we apologize and will refer the error with the Branch Manager, where the deposit was made.

If we can be of any further assistance, please don’t hesitate to contact us via e-mail, or contact our Customer Service Department. Our Representatives are available 24 hours a day, 7 days a week.

Regards,
Mary Anne
Commerce On-Line
E-Mail Specialist

I did not get this reply for 3 days after it was dated even though I did log in to check it. In that time frame – I was charged twice for my MetroCard and hit with an overdraft fee.

They removed the fees and double charge – but I still had to call, wait, and explain the entire situation to three different customer service people.

So America’s most convenient bank is no longer and off I go backwards to Washington Mutual.

  1. E-Mail Specialist? Are you kidding me?
    That’s what I want to be when I grow up!

  2. WAMU!!!!!

    I love WAMU. I can’t tell you how much without sounding like a commercial. =)